Refund policy

At Aurevia, your satisfaction is important to us. We stand behind the quality of our products and want you to shop with confidence.

60-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, you may request a refund within 60 days of receiving your order.

To begin the process, please contact our customer support team with your order number and a brief description of the issue.

Eligibility

To qualify for a refund:

• The request must be made within 60 days of delivery.
• Proof of purchase is required.
• Only purchases made directly through the Aurevia website are eligible.
• One refund per household may apply.

Non-Refundable Items

We cannot issue refunds for:

• Orders purchased through third-party retailers.
• Gift cards.
• Shipping fees (unless the order arrived damaged or incorrect).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work quickly to resolve the issue with a replacement or refund.

Refund Processing

Once approved, refunds are issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear.